Terms of service

Terms of Service

Last updated: April 21, 2026

Welcome to Modafiora. These Terms of Service ("Terms") govern your access to and use of our website as well as the purchase of products by customers in the United States. By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Definitions

Return Window: The period within which a customer may request a return, as detailed in our Return & Refund Policy.
Customer / Consumer: Any individual purchasing products from Modafiora for personal, non-commercial use.
Business Day: Monday through Friday, excluding US federal public holidays.
Distance Contract: A contract for the purchase of goods concluded entirely through remote means, without the simultaneous physical presence of both parties.
We / Us / Our: Modafiora, the business offering products through this website.

2. Seller Identity

Store name: Modafiora
Registered address: 210 E Trade St, Charlotte, NC 28202, United States
Email: support@modafiora.com
Live chat: Available on our website during business hours

3. Scope

These Terms apply to all orders, offers, and contracts between Modafiora and customers in the United States. Any terms or conditions proposed by the customer that differ from these Terms will not be recognized unless expressly agreed to by us in writing.

4. Products & Descriptions

Our product listings are made in good faith and to the best of our knowledge. Modafiora offers apparel and footwear including blazers, blouses, dresses, jackets, shoes, and t-shirts.

Minor variations in color, finish, or appearance may occur due to screen display settings, lighting, or production tolerances. Such variations do not constitute a defect provided they do not affect the normal use and enjoyment of the product.

5. Formation of Contract

A binding contract is formed when you place an order and receive an order confirmation email from us. We reserve the right to refuse or cancel any order, including in cases of obvious pricing errors, product unavailability, or suspected fraudulent activity.

6. Returns

Customers have 30 days from the date of delivery to request a return, in accordance with our Return & Refund Policy. You may exercise this right subject to the conditions set out in that policy.

Certain items are excluded from the right of return — including items showing signs of wear, custom or personalized items, and final sale items. For shoes specifically, soles must show no signs of wear. Please refer to our Return & Refund Policy for full details.

7. Customer Obligations During the Return Period

During the return window, customers are expected to handle products with reasonable care. Products may only be inspected to the extent necessary to assess their nature, characteristics, and fit — as would be permitted in a physical store. Any loss of value resulting from handling beyond what is reasonably necessary may be deducted from the refund amount.

8. Pricing & Payment

All prices on our website are displayed in USD ($), inclusive of any applicable taxes unless otherwise stated. The price applicable is that shown at the time of order confirmation. Orders already confirmed are not affected by subsequent price changes.

We accept the following secure payment methods:

💳 Visa
💳 Mastercard
💳 American Express

For further details, see our Payment Policy.

9. Shipping & Delivery

We ship exclusively within the United States. Orders are processed within 1–2 business days and delivered within an estimated 4–6 business days from the date of dispatch. The order cut-off time is 4:00 PM (GMT−5), Monday through Friday. Shipping is free on all orders.

For full shipping details, see our Shipping Policy.

10. Product Warranty & Consumer Rights

We do not offer a separate commercial warranty on our products. However, under applicable US consumer protection law, customers are entitled to products that conform to their description and are free from material defects at the time of delivery.

If you receive an item that is defective or not as described, please contact us within 7 days of delivery at support@modafiora.com. We will offer a repair, replacement, or refund as appropriate.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Modafiora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim arising out of or relating to a purchase shall not exceed the amount paid for the product in question.

12. Intellectual Property

All content on this website — including text, images, graphics, logos, and product photography — is the property of Modafiora or its licensed content providers, and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

13. Complaints & Dispute Resolution

For any complaints or concerns, please contact us first at support@modafiora.com or via our website chat. We aim to respond to all inquiries within 24–48 hours.

If your complaint cannot be resolved directly with us:

US customers: You may contact the Federal Trade Commission (FTC) at https://www.ftc.gov.

14. Governing Law

These Terms are governed by the laws of the United States and the State of North Carolina, as the state where Modafiora's principal place of business is located. Any disputes not resolved through our complaints process will be subject to the jurisdiction of the competent courts in North Carolina in accordance with applicable law.

15. Privacy & Data Protection

The protection of your personal data is important to us. We process data in accordance with our Privacy Policy and applicable US privacy law, including the CCPA/CPRA for California residents.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. The current version will always be published on this page with the updated date. Your continued use of our website after any changes constitutes acceptance of the updated Terms.

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